Privacy Policy

Introduction

Solmaris is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our yacht charter services or interact with our website.

By using our services or providing us with your personal information, you agree to the practices described in this policy. If you have questions or concerns, please contact us at [email protected].

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website or services.

Information You Provide

When you inquire about our charter services, make a booking, or contact us, we may collect:

• Name and contact information (email address, phone number)
• Billing and payment information
• Travel preferences and special requirements
• Emergency contact information
• Dietary restrictions or health information relevant to your charter
• Correspondence and communications with us

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website or source
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We use the personal information we collect for the following purposes:

• Service Delivery: To process bookings, coordinate charter arrangements, and provide the yacht charter services you request
• Communication: To respond to inquiries, send booking confirmations, and provide updates about your charter
• Safety and Security: To ensure the safety of our guests and crew, and to comply with maritime regulations
• Payment Processing: To process payments and prevent fraudulent transactions
• Service Improvement: To analyze how our services are used and to improve the customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: With your consent, to send information about our services, special offers, and updates (you may opt out at any time)

Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing is necessary to fulfill our charter agreement with you
• Consent: You have given explicit consent for specific processing activities
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention and service improvement
• Legal Obligation: Processing is required to comply with applicable laws and regulations

Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party companies that assist with payment processing, website hosting, and business operations. These providers are contractually obligated to protect your information.
• Maritime Authorities: When required by law or maritime regulations for safety and compliance purposes
• Legal Requirements: When necessary to comply with legal obligations, court orders, or government requests
• Business Transfers: In connection with any merger, sale of company assets, or acquisition (your data would be transferred subject to this Privacy Policy)

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage on protected servers
• Access controls limiting who can view your information
• Regular security audits and updates
• Employee training on data protection practices

While we strive to protect your personal information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Booking and charter information: 7 years from the date of service (for legal and tax compliance)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: 26 months from collection
• Payment information: As required by financial regulations

Your Rights

Under applicable data protection laws, including the GDPR and Thailand's Personal Data Protection Act, you have the following rights:

• Access: Request access to the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Restriction: Request limitation on how we process your data
• Data Portability: Receive your personal data in a structured, commonly used format
• Object: Object to processing based on legitimate interests or for direct marketing purposes
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will delete it promptly.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Thailand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you are in the European Economic Area, you have the right to lodge a complaint with a supervisory authority if you believe we have not complied with applicable data protection laws. In Thailand, the Personal Data Protection Committee oversees compliance with data protection regulations.